Understandably when the tenant phoned to say the shower had stopped working after 4 days and that the toilet seat was broken I was not best pleased.
I knew that some of the things that were broken were probably past their sell by date but the toilet seat was the final straw.
It's less than 4 months old and wasn't broken when I cleaned the house.
I called in my lovely and reliable plumber, got a quote from him then copied the relevant page of the lease and went to see her.
I explained that I wouldn't be replacing the shower immediately as it had been working fine and as it would cost £300 it would have to wait. There is another shower in the property and the broken one is over the bath.
I also told her she was responsible for replacing the toilet seat, this didn't go down well!
She then announced she wanted a different plumber, so I said that would be ok, but that she'd have to pay the bill.
I explained to her that according to the lease, she is liable to pay for any repairs.
Her reply 'Oh I didn't read the lease, it's too long'!
So I showed her the copy of the relevant page and told her that from now on every item damaged would be inspected by a professional to ascertain whether it was fair wear and tear or carelessness.
She will be billed for any damage caused by herself and her family.