I received an prescription reminder via email, so I logged on to my surgery website & placed an order for a repeat prescription, it says to allow 48 hours before collecting the prescription, I left it 3 days.
I attended the surgery to collect my prescription, they could find no trace of it, this happens every time, 6 times in all & counting. They asked when I had requested the prescription as they could find no trace of my request.
I explained that I'd emailed my request & told them the date, they checked the system & sure enough, there was my request, and it had been marked as prescription printed. Another rummage in the box, but still no sign of my prescription, they then went through all the outstanding prescriptions & finally found mine, out of order, as usual.
Then I walked to the pharmacy & handed in my prescription, it would be about 20 minutes, as always, did I want to wait or come back later. I opted to return later, visited my daughter for half an hour & then I returned to the pharmacy to collect my medication. No sign of it, no trace of me putting the prescription in & no packet of pills for me to collect. I explained that I had left the prescription about 30 minutes before, another rummage in another box & eventually my prescription turned up, marked 'FILLED'. A few minutes frantic searching & my medication eventually turned up.
This happens in the Dr's surgery & the pharmacy every single time, every month for the last 6 months. I can't decide if it because my surname can also be used as a first name, or if none of the staff know their alphabet.