'I've come for my printing'
'Sorry I don't have it'
Long suffering sigh, as I'm obviously stupid.
She spoke slowly and clearly 'Do you have a colour printer?'
'Yes' I pointed to the colour printer.
Another long suffering sigh 'Well my printing is on there, I've come to collect it. Mr Drake sent me'
'Do you have Mr's Drakes print card?' I asked.
Another long suffering sigh, she is by now fed up with dealing with an idiot. 'Mr Drake sent my printing to this printer and I've come to collect it'
'Well Mr Drake should have given you his print card as I cannot release print jobs without the card'
By now she is in a complete strop, I'm obviously stupid and difficult and she storms out of my room.
Twenty minutes later she shamefacedly reappears in my room, with the print card, I release her printing and send her on her way!
Now I know that most students are very IT literate and some older people aren't, but I do know how to do my job and she is now aware of that fact.