I also received an email telling me that my five years no claims on my buildings policy isn't sufficient, I need to prove 10 years no claims with the same company.
Well I can't because I have only been with the company for nine years, my insurance company provide me with proof of nine years no claims, but not good enough says the solicitor. We need a declaration from the insurance company to say that they were aware of the flood risk when I took out the policy.
By now I'm tearing my hair out and having a panic attack and forward these emails to my broker.
The broker then contacts the mortgage company who say 'We've not asked for any of this, we are satisfied with the five year no claims'.
So why are the solicitors being so bloody difficult?
Because they can, I think.
I am working on a detailed letter of complaint, three pages so far!