Not long after we moved here we had a visit from a man, Mike, who worked for the housing association. He was condescending and patronising and when Steve mentioned he was thinking of moving one of the kitchen cupboards Mike insisted that this was not allowed. I asked why, since we owned the flat and no response was forthcoming.
Having spoken to other residents it seems that Mike, along with other staff can't grasp the concept that we own our flats. They are used to dealing with tenants and love to instigate many petty rules. Most of which are designed to make the residents lives miserable.
One of our residents, when complaining about a faulty doorstep. (Caused by poor workmanship by a company chosen by the HA) was told to be grateful she wasn't living in the Ukraine!
The resident of the top flat decided to have the shower removed and have a bath fitted instead. This all went ahead successfully until the resident realised that the water tank was not sufficient to fill the bath. At this point our manager was on holiday, the cover manager realised that changes were being made. The resident was informed that she wasn't allowed to change her water tank. The cover manager was so rude to the plumber he downed tools and refused to return. The resident was left for weeks without sufficient hot water to fill her bath.
